Frequently Asked Questions (FAQ)
Products & Materials
What is the difference between the Celestial and the Nyla?
The Celeste is crafted from premium vegan leather for a timeless, elegant look and is available in black and beige. The Nyla is made from durable, lightweight nylon, ideal for more casual everyday wear. Both models have the same dimensions (27.9 cm H × 34.3 cm W × 17.8 cm D) and include a shoulder strap and backpack straps.
Is vegan leather truly sustainable?
Yes! We use high-quality vegan leather, specially selected for its durability and strength. With proper care, your Céleste bag will last for years.
How many compartments are there in the bags?
Our bags are designed with multiple smart compartments to easily organize all your baby essentials: bottles, diapers, wipes, spare clothes, and your personal belongings.
Are the bags waterproof?
The nylon Nyla offers excellent water resistance. The vegan leather Celeste resists light splashes, but we recommend avoiding prolonged exposure to water.
Delivery & Shipping
What are the delivery times?
We ship within 1-2 business days. Delivery typically takes 3-5 business days in Belgium and neighboring countries. You will receive a tracking number as soon as your order is shipped.
Do you offer free delivery?
Yes! Delivery is free for all orders over €120.
Do you ship internationally?
Yes, we deliver throughout Europe. Shipping costs and delivery times vary depending on the destination.
Returns & Exchanges
What is your return policy?
In accordance with European legislation, you have 14 days from receipt to exercise your right of withdrawal. The product must be new, unused, unworn, unstained, and returned in its complete original packaging (pouch, accessories, protective materials). Return shipping costs are your responsibility. See our Refund Policy for full details.
How do I make a return?
Contact us via our contact form or by email within 14 days of receipt. We will guide you through the return process.
Can I exchange my bag for a different color?
Yes! Exchanges are possible if the returned product meets the return conditions. You are responsible for the shipping costs of the new package, unless otherwise agreed. Contact us to arrange the exchange.
What should I do if my bag arrives with a defect?
If your bag has a genuine defect (loose stitching, missing part, visible stain, structural flaw), contact us within 48 hours of receipt with a clear photo of the defect and your order number. If the defect is confirmed, we will cover the return shipping costs and offer you a replacement or a refund.
Maintenance & Warranty
How do I care for my Celeste vegan leather bag?
Clean gently with a soft, slightly damp cloth. Avoid harsh chemicals and prolonged exposure to sunlight to preserve the color and quality of the material.
How do I clean my Nyla nylon bag?
Clean with a damp cloth. For stubborn stains, use a mild soap. Avoid harsh chemicals to preserve the quality of the nylon.
Do you offer a guarantee?
All our bags are guaranteed against manufacturing defects. If you experience a quality issue, contact us and we will find a solution.
Payment & Security
What payment methods do you accept?
We accept bank cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Bancontact.
Are my payment details secure?
Absolutely. All transactions are secure and encrypted. We never have access to your full banking information.
How long will it take to get my refund?
Once the return is validated, the refund will be issued within 7 to 14 business days to the original payment method.
Other Questions
Are the bags also suitable for dads?
Absolutely! Our bags are designed with a unisex and stylish design that suits all parents.
Can I use the bag as a backpack?
Yes! All our bags include 2 backpack straps in addition to the shoulder strap, giving you complete flexibility.
How can I contact you if my question is not listed here?
Feel free to contact us via our contact form . We usually respond within 24 hours.