Shipping Policy
Shipping Policy
Last updated: 15/03/2026
Free delivery to a collection point for all orders of €100 or more!
1. Processing time
All orders are processed within 24 to 72 business hours (excluding weekends and public holidays) after payment confirmation. A confirmation email with a tracking number will be sent to you as soon as your package is handed over to the carrier.
2. Shipping costs and delivery times
Belgium, Luxembourg, Netherlands
| Delivery method | Costs | Estimated time |
|---|---|---|
| Collection point | €4.95 (Free for orders over €100) | 2-4 business days |
| Mondial Relay home delivery | €14.95 | 2-4 business days |
France
| Delivery method | Costs | Estimated time |
|---|---|---|
| Mondial Relay collection point | €5.95 (Free for orders over €100) | 3-5 business days |
| Mondial Relay home delivery | €14.95 | 3-5 business days |
Germany
| Delivery method | Costs | Estimated time |
|---|---|---|
| PaquetShop | €6.22 (Free for orders over €100) | 2-5 business days |
| Mondial Relay | €14.95 | 2-5 business days |
Spain & Portugal
| Delivery method | Costs | Estimated time |
|---|---|---|
| Punto Pack / Ponto Pack | €6.22 (Free for orders over €100) | 3-5 business days |
| InPost | €14.95 | 3-5 business days |
United Kingdom
| Delivery method | Costs | Estimated time |
|---|---|---|
| Service Point | €6.22 (Free for orders over €100) | 4-8 business days |
Rest of Europe
Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden
| Delivery method | Costs | Estimated time |
|---|---|---|
| Collection point | €8.95 (Free for orders over €100) | 4-8 business days |
| Mondial Relay | €16.90 | 4-8 business days |
3. Carriers
Deliveries are primarily made via Mondial Relay , InPost , DHL , or bpost (depending on the destination and the option selected). The carrier is automatically selected based on your destination and the delivery method chosen during checkout.
4. Order tracking
A tracking link will be sent to you by email as soon as your order is shipped. You can track your package in real time using this link.
5. Undelivered packages / Address errors
MAISON SERENA cannot be held responsible for:
- Carrier delays
- An incorrect delivery address provided by the customer
- Packages marked "delivered" by the carrier
If a package is returned due to an incorrect address, the customer will be responsible for the reshipping costs.
6. Customs & Taxes (Non-EU)
For deliveries outside the European Union, customs duties and import taxes may be levied by local authorities. These costs are the responsibility of the customer and not MAISON SERENA.